You can have the Authenticator app for multiple services on your phone, and that's what drives them crazy. They just need to uninstall and reinstall the application, but for them, sometimes, it is confusing. If they have to download it again and use it again on their phone, it is something that gets complicated. It is tricky if they have already had the Authenticator app and then work somewhere else. For the end users, it can be confusing if they have worked for another company that had the Authenticator app.
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